1. About Us and Agreement

1.1 These Terms and Conditions (Terms) apply to the WRK IT with DB membership, 1:1 custom coaching, challenges and any related products or services provided via our website at wrkit.app and via our coaching app WRK IT (Services).

1.2 The Services are owned and operated by Nine Two Twenty Pty Ltd (ACN/ABN:50 660 552 198) (Nine Two Twenty, we, us, our), trading as WRK IT with DB (WRK IT).

1.3 By accessing our website, using the app, creating an account, or purchasing any membership, challenge or coaching from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

1.4 We may update these Terms from time to time by posting the updated version on our website. The updated Terms apply from the date they are posted. Your continued use of the Services after changes are posted means you accept the updated Terms.

2. Nature of Our Programs (Important Health Notice)

2.1 WRK IT provides general fitness programming, guidance and education only. We do not provide medical, physiotherapy, nutrition therapy, or other healthcare services.

2.2 Our programs (including membership programming, challenges and 1:1 coaching) are not individually tailored medical advice and do not take into account every medical condition, injury, pregnancy or other health factor that may be relevant to you.

2.3 Before starting any WRK IT program you must:

• be over 18 years of age;
  
  

• be in suitable physical condition to participate in exercise; and
  
  

• seek advice from a medical or allied health professional if you:
  
  

• are pregnant or postpartum;
  
  

• have, or suspect you have, any injury, illness, chronic condition, eating disorder or other health concern; or
  
  

• are unsure whether our programs are appropriate for you.
  
  

2.4 If at any time you experience pain, dizziness, shortness of breath, chest pain or any other concerning symptom, you must stop immediately and seek medical advice.

2.5 We do not guarantee specific results (for example, weight loss, muscle gain or performance improvements). Individual results will vary.

3. Registration and Account

3.1 To access our membership, challenges and coaching, you must create an account on our website and/or via the WRK IT app and provide accurate, current information.

3.2 You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. You must not share your login with any other person.

3.3 We may suspend or terminate your account if we reasonably believe you have breached these Terms, misused the Services or behaved abusively towards us or other members.

4. Memberships (WRK IT Membership)

4.1 Membership types
We offer an all-in-one WRK IT membership with different billing options, including:

• Monthly membership – paid in advance, billed every 4 weeks; and
  
  

• Annual membership – paid in advance each year, billed every 52 weeks.
  
  

(Additional billing options may be introduced from time to time; any such option will be clearly described at checkout.)

4.2 No minimum term
There is no minimum term commitment. You may cancel your membership at any time, but:

• all membership fees are paid upfront for the relevant period; and
  
  

• you will continue to have access until the end of the period you have already paid for.
  
  

4.3 Automatic renewal
Unless you cancel in advance, your membership will automatically renew at the end of each billing period (monthly or annual, as selected). The payment method you provide will be charged the applicable fee.

4.4 Cancelling your membership
(a) You may cancel your membership at any time via:

• your account settings; or
  
  

• by contacting us at support@wrkit.app with 2 weeks (14 days) notice.
  
  

(b) Cancellation stops future renewals only. It does not entitle you to a refund for the period already paid. You will retain access until the end of your current paid period.

4.5 Price changes
We may vary membership pricing from time to time. Any change will apply from your next billing period. We will provide you with reasonable notice (for example, by email or notice on the site). If you do not agree with the change you may cancel before the new pricing takes effect.

5. 1:1 Custom Coaching

5.1 We offer 1:1 custom coaching for selected clients, subject to availability and suitability.

5.2 Coaching is provided on an 8-week minimum term, with the option to continue beyond that term by mutual agreement.

5.3 Coaching is billed on a weekly basis in advance, via the payment method specified at checkout or in your coaching agreement.

5.4 You acknowledge that:

• coaching spaces are limited;
  
  

• custom coaching involves additional time and support from coaches; and
  
  

• any early cancellation may affect your ability to book coaching in future.
  
  

5.5 Program adjustments: your custom program can generally be revised once per training block (for example, once per 8 week block), unless otherwise agreed with your coach.

5.6 If you need to pause or discontinue coaching due to a medical reason, you must notify us as soon as possible and provide reasonable evidence (for example, a letter or certificate from a healthcare professional). We may offer a pause, credit or partial refund at our discretion and in accordance with Australian Consumer Law.

6. Challenges and One-Off Programs

6.1 From time to time we offer separate challenges or time-limited programs with specific start and end dates.

6.2 Unless otherwise stated, challenge fees are paid upfront and are non-refundable, except:

• where the program has not yet started and you contact us within the timeframe specified on the challenge page; or
  
  

• where you are unable to participate due to a medical condition and provide reasonable evidence.
  
  

6.3 Participation in any challenge is subject to these Terms as well as any additional challenge rules or eligibility criteria published on our website or marketing materials.

7. Payments and Billing

7.1 All prices are in Australian Dollars (AUD) unless otherwise stated.

7.2 Payments for memberships, challenges, coaching and other products or services must be made using approved payment methods via our website, app or third-party providers (e.g. Shopify, Stripe, PayPal, Everfit or app stores). 

7.3 You authorise us and our third-party payment providers to charge your nominated payment method on a recurring basis for memberships, and on a one-off basis for challenges, coaching or other purchases.

7.4 You are responsible for ensuring your payment details are accurate and up to date. If a payment fails, we may suspend or restrict your access until payment is successfully processed.

8. Refunds

8.1 Memberships
Membership fees are non-refundable for the period already paid, including where you:

• change your mind;
  
  

• do not use or log in to the app; or
  
  

• cancel part-way through a billing period.
  
  

8.2 Challenges and programs
Challenge and one-off program fees are non-refundable except where:

• you are unable to participate or continue due to a medical condition and provide reasonable supporting evidence, in which case we may offer a refund, credit or deferral at our discretion and in accordance with Australian Consumer Law.
  
  

8.3 Nothing in these Terms excludes or limits any rights you may have under the Competition and Consumer Act 2010 (Cth) or other applicable law that cannot be excluded.

9. Use of App and Services

9.1 Access to our programs is provided digitally via our website and through a third-party app platform WRK IT (app). You must:

• have a suitable device, internet connection and any necessary equipment (such as dumbbells, resistance bands or gym access); and
  
  

• ensure your training environment is safe and appropriate.
  
  

9.2 Your licence to use our programs and content is:

• personal and non-transferable;
  
  

• limited to your own use; and
  
  

• revocable if you breach these Terms.
  
  

9.3 You must not:

• copy, share or distribute program content (including videos, PDFs, screenshots or downloads) to others;
  
  

• attempt to reverse-engineer, scrape or otherwise misuse the app or website;
  
  

• use the Services for any unlawful, abusive or harassing behaviour.
  
  

10. Community Guidelines

10.1 If we provide access to any online community (e.g. Facebook group, in-app community or other forum), you agree to:

• treat other members and our team with respect;
  
  

• not post abusive, discriminatory, explicit or offensive content; and
  
  

• not spam, promote third-party services without consent, or share another member’s personal information without their permission.
  
  

10.2 We may moderate, remove content and/or remove you from any community spaces at our sole discretion if you breach these guidelines.

11. Intellectual Property

11.1 All programs, workouts, videos, graphics, branding, text and other content made available through WRK IT and our app are owned by Nine Two Twenty Pty Ltd or our licensors.

11.2 You are granted a limited, revocable, non-transferable licence to access and view the content for your personal, non-commercial use while you have a valid membership or program access.

11.3 You must not reproduce, distribute, modify, share or exploit our content without our prior written consent.

12. Risk, Disclaimers and Liability

12.1 You acknowledge that participation in exercise and fitness activities carries inherent risks, including risk of serious injury or death. By using our programs you voluntarily assume all such risks to the fullest extent permitted by law.

12.2 We are not a medical organisation and cannot provide you with medical advice. Our content is for general information only and is not a substitute for medical or health advice from a qualified professional.

12.3 To the maximum extent permitted by law and subject to your non-excludable rights under the Australian Consumer Law:

• we exclude all warranties, representations and guarantees (whether express or implied) not expressly set out in these Terms; and
  
  

• we are not liable for any loss, damage or injury (including indirect or consequential loss) arising out of or in connection with your use of the Services, except to the extent caused by our negligence or wilful misconduct.
  
  

12.4 Where our liability cannot be excluded, it is limited, at our option, to:

• in the case of goods – replacement or repair of the goods or payment of the cost of doing so; and
  
  

• in the case of services – re-supply of the services or payment of the cost of doing so.
  
  

13. Privacy

13.1 We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms.

13.2 By using the Services, you consent to our collection, use and disclosure of your personal information as described in the Privacy Policy. 

14. Suspension and Termination

14.1 We may, at our discretion, suspend or terminate your access to the Services if we reasonably believe you have:

• breached these Terms;
  
  

• engaged in fraudulent, abusive or inappropriate behaviour; or
  
  

• failed to pay any fees when due.
  
  

14.2 If we terminate your access due to a serious breach of these Terms, you are not entitled to a refund, except where required under Australian Consumer Law.