SHIPPING

INTERNATIONAL ORDERS
We ship all Express International Order with DHL Express

DHL Express (2 - 5 Business Days)

DOMESTIC – AUSTRALIAN ORDERS
We ship all Australian Orders using Australia Post.

Standard Delivery (2 - 5 Business Days)
Express Post Delivery (1 - 3 Business Days)

PLEASE NOTE:
There may be shipment delays at particular times due to:
• Launches, re-stocks & sales
• Public Holidays: not included as delivery days
• Next working day delivery: does not include Saturday or Sunday as a delivery


DUTY + TAXES
Please note that some international shipments may be subject to customs or import duties once upon reaching their destination. In these circumstances, it is the customers responsibility to pay the charges to release the goods from the shipment. Unfortunately we’re unable to estimate the exact potential customs charge, we recommend contacting your local customs office to learn more about the fees involved and the exact cost of clearance.


ONLINE RETURNS

We do not allow returns for the following:
• Your return does not arrive within our returns policy timeframe
• Products that appear to be worn, have any marks such as deodorant, fake tan, makeup or any visible mark.
• Products that have any scents including perfume, deodorant etc.
• Products that are damaged in any way. All products returned must be received in their original condition with all tags attached

Our returns department has the right to refuse a return if a returned item does not meet our terms and conditions. In this case, the item will be posted back to you.


INCORRECT OR FAULTY ITEM RECEIVED
If you have mistakenly received an incorrect or faulty item, please email us at: support@wrkit.app with your order number and please attach photos of the item received / or the product fault. 

PLEASE NOTE:
Please ensure any issues with the product is addressed within 7 days of receiving your parcel as we are unable to offer a remedy for extended periods.


CREDIT NOTES
Please note: There is a strict 6 month validity on credit notes from the date of issue by our Returns Department. Credit Note terms cannot be extended and cannot be used in conjunction with any other offer/promotion.


CONTACT
If you have any further enquiries regarding shipping & returns please email our Customer Care Team at support@wrkit.app