Privacy Policy

Privacy Policy

Last updated: 11 October 2025

This Privacy Policy explains how Nine Two Twenty Pty Ltd (we, us, our) ABN 50660552 trading as WRK IT with DB (WRK IT) collects, uses, discloses and protects your personal information when you:

  • visit or purchase from our website (including wrkit.app and related pages);

  • use our mobile or web app experience WRK IT app; or

  • otherwise interact with us in relation to our memberships, challenges, 1:1 coaching and related products (together, the Services).

We are committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and to respecting the rights of users in other regions, including under the EU/UK GDPR, where they apply.

By using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

 

 

1. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our functions and activities.

1.1 Identity and Contact Details

We may collect:

  • Name

  • Email address

  • Postal or shipping address

  • Billing address

  • Phone number

1.2 Account and Purchase Information

We may collect:

  • Account login details (username, password)

  • Order history and transaction details (memberships, challenges, 1:1 coaching, digital products, merchandise)

  • Payment information (processed securely by third-party providers – we do not store full card numbers)

  • Any preferences and settings you choose in your account

1.3 Training and Coaching Information

When you use the WRK IT app or participate in our Services, we may collect:

  • Training preferences and goals

  • Fitness experience level

  • Workout schedules and completion data

  • Progress metrics you choose to enter (e.g. weight, measurements)

  • Photos or videos you voluntarily upload to track progress

  • Messages or check-ins between you and our coaches or team

1.4 Health and Injury Information (Sensitive Information)

To support safe and effective training, you may choose to provide health-related information, for example:

  • Injuries, pain or movement limitations

  • Pregnancy or postpartum status

  • General information about your physical health relevant to training

We only collect this information with your consent and where reasonably necessary to provide or adjust our Services.

1.5 Device and Usage Information

When you visit our website or app, we may automatically collect:

  • IP address and approximate location

  • Browser type, device type and operating system

  • Dates, times and duration of visits

  • Pages viewed, links clicked and navigation patterns

  • Referring URLs or sites

We use technologies such as cookies, log files, web beacons, tags and pixels to collect this data and to help our Services function properly and improve over time.

 

 

2. How We Collect Personal Information

We may collect personal information when you:

  • browse our website or app;

  • create an account or profile;

  • purchase a membership, challenge, coaching or product;

  • complete forms, questionnaires or intake surveys;

  • upload progress photos or logs;

  • communicate with us via email, in-app chat, social media or other channels;

  • sign up to our email list or promotions;

  • are referred to us or interact with us via third-party platforms (e.g. payment providers, analytics services).

We may also collect information from third parties, where permitted by law, including:

  • payment processors and e-commerce platforms;

  • coaching and app platforms;

  • analytics, advertising or social media partners.

 

 

3. Why We Collect and Use Your Personal Information

We collect and use personal information for purposes including:

3.1 Providing and Managing the Services

  • To create and manage your account

  • To deliver membership programming, challenges and 1:1 coaching

  • To process payments, manage billing and send receipts

  • To provide customer support and respond to your enquiries

3.2 Personalising Your Experience

  • To tailor programs or adjustments where appropriate

  • To provide progress insights and track your training activity

  • To show relevant content, features and recommendations

3.3 Communications

  • To send transactional emails (order confirmations, access details, reminders)

  • To notify you of important changes to programs, policies or features

  • To communicate with you regarding your training, coaching or account

3.4 Marketing and Promotions

  • To send newsletters, launches, special offers and updates about WRK IT with DB and related brands (e.g. DB Active), in line with your marketing preferences

  • To deliver more relevant content or advertising through our website, app or third-party platforms

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

3.5 Analytics and Improvements

  • To understand how users interact with our Services

  • To monitor performance and identify areas to improve

  • To develop new programs, features and content

3.6 Legal, Security and Compliance

  • To detect and prevent fraud, misuse or security incidents

  • To comply with legal and regulatory obligations

  • To enforce our Terms & Conditions and protect our rights or the rights of others

 

 

4. HEALTH DATA UTILIZATION


Our app collects and processes health-related information such as workout activity, exercise logs, heart rate, and other fitness metrics. This data is collected only with your explicit consent and is used exclusively to deliver core app features, including fitness tracking, progress insights, and cross-device synchronization.


We do not share your health data with any third parties, and we do not use this data for advertising or marketing purposes. All health information is stored securely and access is limited to authorized personnel only. We adhere to industry best practices to ensure data protection.

If you choose to delete your account, all associated personal and health-related data will be permanently deleted from our systems.
 

 

 

5. Legal Basis for Processing (EU/UK Users)

If you are located in the European Union, EEA, UK or a similar jurisdiction, we process your personal information based on one or more of the following legal grounds:

  • Consent – for example, for marketing emails or collecting health-related information;

  • Contract – to perform our obligations under an agreement with you (e.g. providing your membership or coaching);

  • Legitimate interests – to operate, improve and secure our business and Services in ways that do not override your rights;

  • Legal obligations – to comply with applicable laws and regulations.

You can withdraw your consent at any time (for example, for marketing or optional health data) by contacting us, but this may limit certain features of the Services.

 

 

6. How We Share Your Personal Information

We will not sell your personal information. We may share your information with:

6.1 Service Providers

Trusted third-party providers who assist us in operating our business and Services, such as:

  • website and e-commerce platforms (e.g. Shopify);

  • app platform providers;

  • payment processors (e.g. Stripe, PayPal, app stores);

  • email and marketing platforms;

  • analytics and advertising partners;

  • cloud hosting and technical support.

These providers only receive information necessary to perform their services and are expected to handle it in line with applicable privacy laws and this Policy.

6.2 Coaches and Team Members

Our coaches and authorised team members may access your profile, training data and limited health information as needed to:

  • deliver programs and coaching;

  • adjust your training (with your consent); and

  • support your progress and account.

6.3 Legal and Compliance

We may disclose personal information where required or authorised by law, such as:

  • to comply with a legal obligation or request;

  • to respond to legal processes or government requests;

  • to protect our rights, property or safety, or that of our users or others.

6.4 Business Transfers

If we undergo a merger, acquisition, restructuring or sale of some or all of our assets, personal information may be transferred as part of that transaction.

 

 

7. International Data Transfers

Some of our service providers may be located outside Australia. This means your personal information may be stored and processed in other countries (for example, where app, cloud or email providers host their infrastructure).

Where personal information is transferred overseas, we take reasonable steps to ensure that recipients protect your information in a way that is consistent with this Privacy Policy and the Australian Privacy Principles.

 

 

8. Cookies, Analytics and Advertising

We use cookies and similar technologies to:

  • keep you logged in;

  • remember your preferences;

  • understand how our website and app are used;

  • support analytics and, where permitted, marketing activities.

You can manage cookies via your browser or device settings. Please note that some features of the Services may not function properly if you disable certain cookies or tracking technologies.

We may use analytics tools (such as Google Analytics) and, where applicable, advertising or remarketing tools. These tools help us:

  • measure and understand usage and performance;

  • improve our content and features;

  • deliver more relevant content and offers.

You can often opt out of certain tracking or personalised ads via your browser, device settings, or via the provider’s own tools (e.g. Google Ads settings, Facebook ad preferences).

 

 

9. ACCOUNT DELETION


To request the deletion of your personal information from our database, you can submit a request through our in-app settings or contact form available on our platform. 

For such requests, please write "delete my account" in the subject line, and include your first and last name and e-mail address in the body of the message. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for administrative purposes. 


Please note that we will store communications you may send through the Service, as well as any comments you may post, and they may not be subject to modification or deletion. You may also control the information that we collect through the settings in your browser or mobile device.  

You may configure your browser to reject cookies from our app and may adjust the settings of your mobile device to prevent the Platform from obtaining location information. However, please note that the Service may rely on cookies and location information to function properly and some parts of the Service may not be available if you disable cookies.

 

 

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • provide our Services to you;

  • maintain business records;

  • comply with legal, tax and accounting obligations;

  • resolve disputes and enforce our agreements.

Once personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it.

 

 

11. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include:

  • secure servers and password-protected systems;

  • encryption for certain data transfers and storage;

  • access controls and staff training;

  • use of reputable third-party providers with appropriate security standards.

However, no method of transmission or storage is completely secure and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for promptly notifying us of any suspected unauthorised use of your account.

 

 

12. Your Rights

Depending on where you live and subject to applicable law, you may have rights to:

  • Access the personal information we hold about you;

  • Correct inaccurate or incomplete information;

  • Delete certain personal information (subject to legal exceptions);

  • Restrict or object to certain types of processing;

  • Withdraw consent where processing is based on consent (for example, marketing or health data);

  • Data portability in jurisdictions where this is provided by law.

To exercise any of these rights, please contact us using the details in Section 14. We may need to verify your identity before responding to your request. Some requests may not be able to be fully granted where we are legally required to keep certain data or where it is necessary for legitimate business purposes.

 

 

13. Children and Age of Consent

Our Services are intended for individuals 18 years and over.

If you are under 18, you should only use the Services with the involvement of a parent or guardian, and they should provide any necessary consents on your behalf.

We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can take appropriate action, including deletion where required.

 

 

14. Contact Us

If you have any questions, concerns or requests about this Privacy Policy or how we handle your personal information, please contact us at:

WRK IT with DB / Nine Two Twenty Pty Ltd
support@wrkit.app

If you are not satisfied with our response, you may have the right to contact your local data protection authority.


In Australia, this is the Office of the Australian Information Commissioner (OAIC).

 

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements.

When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Services after any changes have been posted indicates your acceptance of the updated Privacy Policy.